Dot America Warning

I need to post this warning about my previous web host. I used the same host for over four years. Then in the past year, in fact, the past six months, they moved all their non-reseller hosting accounts twice. I ended up being hosted by Dot America, which offers such horrible service: long outage periods, massive data loss, and awful support.

I moved my site to a different host several months ago, and decided to just eat my loss and not try to get any sort of refund from Dot America for the few months I had paid for and wouldn’t be using their service. My account with them is due to expire this month. Not surprisingly, I received an e-mail from them reminding me to renew my account. I wrote back, and I guess that’s where the problems started…



accounts@dotamerica.com wrote:

lolageek.com
Account Number: xxxxxx

Dear lolageek.com dotamerica.com (RRAD),

Thank you for using dotamerica.com for your web hosting solutions! We are pleased to offer you world class web hosting and email packages on acontinuing basis.

We note that your annual web hosting package will expire in 10 day(s). We will renew your existing service package through our automated billing system on December 30, 2006.

At dotamerica.com, we understand that our customers’ businesses are continually evolving. Should you wish to upgrade your service package or change any of your service instructions please visit the “Upgrade Center” application in your WebsiteOS control panel or contact us prior to December 30, 2006.

On December 30, 2006, a payment is due for the following service(s):

lolageek.com
Hostdeal (yearly)

On this date, your credit card will automatically be charged.
Please contactus if you have any questions or concerns.

If you have any questions or concerns, please don’t hesitate to contact us.

Thank You,

dotAmerica
accounts@dotamerica.com



From: L G
Sent: Wednesday, December 20, 2006 7:46 AM
To: accounts@dotamerica.com
Subject: Re: Annual Renewal

Dear dotamerica,

I will not be renewing my hosting plan for next year. I already moved my web site to a different host several months ago, due to your incredibly poor service in the past months. Unfortunately, I still manage one web site for an organization I’m involved with that is hosted by you, and we are stuck with your terrible service and poor support for well over another year, plus an extra few months we received free of charge because your servers went down for several days and all our data was lost. (Though we would rather have received a refund so we could leave
faster and choose a different host.)

— L.G.



Dot America Accounts wrote:

Hello LG,

Referring to your email, your hosting account will be cancelled on 2006/12/30 however please send us your password for this account or the last 4 digits number of the credit card on life (for security purposes) to cancel@dotamerica.com.

Thank you
Ifrah
Dotamerica.com



From: L G

Ifrah, you are unbelievable. There is absolutely no reason that you would need either my password or any part of my credit card number. (By the way, how does one get a “credit card on life?”) Sorry, but I’m not that gullible. When my hosting expires, it expires, end of story. I was completely dissatisfied with Dot America’s service before, but after this attempt at identity theft, I am ready to take serious action.
— L.G.



…As a follow-up, I called Dot America’s 800 number, and was told my account had already been cancelled after I sent my first e-mail. I confirmed with the operator that they did not need any other information from me (i.e. credit card number, password).

Steer clear of this company!

[Edit – 2:53 PM] I just received this e-mail from “Ifrah” – looks like this thing is hopefully over:

Hello LG,

I would like to confirm you that your hosting account has been cancelled today 2006/12/29. If you have any further questions, please contact us.

Thank you

Ifrah

accounts@dotAmerica.com
Phone: 1-866-414-3737
Fax: 1-866-743-9464
http://www.dotAmerica.com

[/Edit]

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